Frequently Asked Questions (F.A.Q)
What novelty adult sex toys do you offer? We offer a variety of adult novelty sex toy products from vibrators, bullets, eggs, dongs, dildos to love dolls and costumes.
How old must one be to use this site?
You must be 18 years or older to view, use or purchase from this site. And, by acknowledgment that your are 18 or over must not knowingly encourage or allow minors to view, use or purchase from this site. Furthermore, if you are offended or uncomfortable viewing mature content, please discontinue viewing or browsing sexy adult toyshop site.
Do we ship interstate?
Yes we ship nationwide throughout Australia.
Are items shipped discreetly?
Yes. Purchased items are discreetly posted in an unmarked, parcel, satchel, or carton. All items are distrubuted our from licenced distrubution centre in NSW.
What are the Shipping Costs
Shipping Costs Are (AUD) Australian $
Do you offer secure online purchases?
We take your privacy and security very seriously and make purchasing online as safe as possible. We use PayPal to process all online purchase payments. Therefore, no credit card details are stored on our servers. When you use PayPal your credit card or financial information is not shared with us. This protects the buyer, as there is no financial credit card information stored by us.
Is your billing discreet?
Orders are processed through PayPal.
Are all your items listed available?
Yes we endeavor to keep our database accurate and as up to date as possible. However, in the rare event, of an item ordered simultaneously and then is not available, we will contact you as soon as it comes to our attention and either offer a full refund for the said item only, or if you prefer place it on back order for you (if the item is still available from the suppliers).
Do we guarantee delivery times?
NO, absolutely NOT (This is entirely dependent upon the postal system). We generally send out your item asap i.e. the same day or the next business.
My product has not arrived in the post yet?
Generally, it takes a few days to arrive, little longer for regional areas. There can be delays with the postal system that is beyond a retailer's control. Allow up to four weeks for your parcel to arrive.
What if I decide I do not like the product I purchased? Individuals are all different, and their preferences for novelty may be completely different. It is in your interest to please select your items carefully as all sales are final.
Do you post overseas?
Generally NO. However, if your interested in an item please contact us and we may work out the postage charge to your country.
It is the buyers responsibility to know if sex toys are legal or not within their country. Custom officials can cease items and no refund will be given from Sex Toys Boutique.